Companies used to think that including analytics as part of their offering was optional to drive their customer experience - but it has become clear that now they're critical.
Users expect their solution to not only streamline specific workflows but also aid in decision-making.
Data and insights are critical for your client satisfaction and to gain a competitive advantage.
So the question is...
Digital transformation and a focus on customer experience can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%."
Since BI tools are not built for the end-user or embedded use cases, companies are left to face expensive and slow custom development which ties up resources and takes focus away from core business.
At Toucan, we are focused on the end-user experience for that very reason: