In the BI world where data is king, Toucan Customer-facing Analytics stands out by putting people at the forefront. Customer-facing Analytics makes insights easy to understand and scale, even if you're not a data scientist. This new kind of approach has led several companies to step away from traditional BI systems to get real results.
So it's no surprise that Toucan, the Customer-facing Analytics pioneer, received the 2022 Industry Excellence Award in the Business Intelligence category from Dresner Advisory Services. This is the first time our company has won this top honor from the industry thought leader.
Industry Excellence Awards
The annual Industry Excellence Awards acknowledge vendors who have achieved leadership positions according to market studies in Analytical Data Infrastructure (ADI), Business Intelligence (BI) and/or Enterprise Performance Management (EPM). Toucan is recognized as an Experience Leader and a Trust Leader in the Business Intelligence industry.
The annual flagship market reports provide comprehensive, user-derived analysis. Each report is based on data collected from users and provides a broad assessment of current usage, key drivers, technology priorities and future intentions. The studies also include an unbiased assessment of vendor performance based solely on the input of end users:
The Customer Experience model considers the real-world experience of customers who work with the solution on a daily basis and their feelings surrounding the product and technology.
The Vendor Credibility model considers a vendor’s relationship with customers, plotting perceived value for the price paid against a calculated “confidence” score.
The 2022 Industry Excellence Awards were presented to 29 vendors across six categories: Overall Leader, Customer Experience Leader, Technology Leader, Service Leader, Credibility Leader, and Trust Leader. Toucan was recognized as a leader in two categories.
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A Customer Experience Leader
Customer Experience Leaders are vendors who demonstrate high levels of sales and service, as well as product/technology. This is the case for Toucan, which since the beginning of the year has signed several dozen new customers (big companies, Fortune 500 and also mid-market SaaS companies). With hundreds of customers worldwide who use guided analytics on a day-to-day basis, the team at Toucan works hard to ensure each and every user has the best experience possible.
“Toucan truly highlights survey results and helps customers regain control over their salary projects.” said Frank Chevon, Human Capital Partner at Deloitte, a long-time client of Toucan.
"Toucan has cornered the market on customer service"
Like all software vendors, we’re proud of our product’s qualities and strengths and want to shout them out from every rooftop. However, we are lucky enough to have clients willing to take time out of their day to participate in market reports, just to talk about their experience with Toucan. These real and unbiased customer reviews can help gain clearer visibility and form an informed opinion on the value that our data analytics product generates. We couldn't be more thankful for these market recognitions.
a Trust Leader
Trust leaders are vendors whose customers reported a solid perceived confidence. As such, Toucan has attracted the trust of more than 180 companies, has already renewed more than a hundred contracts since January 2022, has an NPS of close to 50% according to an internal study and since 2014 has continued to consolidate its growth.
“We are thrilled that the service provided by our Guided Analytics platform, the work of our teams and the daily support they provide to our clients have been rewarded by the award of this independent analyst recognized in the data world. This encourages us to go further and offer new innovative functionalities and to continue developing technological partnerships,” said Baptiste Jourdan, co-founder of Toucan.
